In this section: |
PMF is primarily designed as a way to measure how organizations are doing against their stated strategy. Strategy means many things in the real world, but when it applies to creating scorecards, it specifically refers to the definition of objectives and the description of how they are linked together.
You can determine how an organization is doing against an objective by setting targets for measures and then grading those measures.
As an administrator, you work closely with scorecard authors to set up the scorecard logic and load measures as defined and approved by the strategy committee in your enterprise.
You can always change anything you set up or load into PMF at a later date. Business processes normally change over time, so you will need to change PMF to reflect external changes.
The sections in this topic describe a methodology to ensure that dimensions and measures support the objectives.
When you create objectives, remember to make them SMART:
S = Specific
M = Measurable
A = Achievable
R = Results Oriented
T = Time Based
The following table lists and describes in greater detail the principles to follow when creating objectives in PMF.
Principle |
Description |
---|---|
S = Specific |
Objective must be specific and cannot be vague. An example of a bad objective would be Do Better whereas a good objective is Improve Sales. However, you need to define what Sales means. |
M = Measurable |
Objective must be measurable. If your objective is to improve sales and there are multiple sales components, such as Sales-Dollars and Sales-Margins, then this objective can be split into two objectives, such as Improve Sales Dollars and Improve Sales Margins. |
A = Achievable |
Objective must be controllable. An example of a bad objective is Reduce Loading Dock Time when there is no capture of such time. There must always be data to support the objective. On a personnel performance review, a bad objective would ask the staff to achieve a goal that is not under their control. |
R = Results Oriented |
Objective must indicate actions to achieve a goal. In the sales example, consider Improve Sales Margins for Q2 2006 over Q2 2005. This clearly states that there are results that are measurable at the end of the two quarters for comparison. |
T = Time Based |
Objective must be time-based. In the sales example, consider Improve Sales Margins for Q2 2006 over Q2 2005 by end of Q2. |
By following the SMART principle when working through the statement of an objective, there will be clear objectives. If any of the components are not clearly formalized in the objective, then finding the measures will not be clear.
Measures (or metrics) are the hard data component of a scorecard. Each measure should clearly belong to at least one objective and you should be able to answer the following questions for each measure:
How to: |
PMF supports 16 user-configurable dimensions that can go to 16 levels deep, so you can describe complex multi-dimensional structures. There is only one default dimension in PMF, the Time dimension, and multiple Time dimensions are supported.
The following steps are helpful for analyzing your dimensions:
Consider a high level break-down of region where there are four regions in the USA and two regions in Canada. From the standpoint of collecting data, decide whether you keep the data in six regions, or two countries with regions as the next level.
At the end of dimension gathering, an agreement must be reached on the types of dimensions, their levels, and the contents at each level. No loading of dimensions should occur prior to the sign-off of the agreement.
The following procedure outlines the steps required when creating a new dimension. For information about editing an existing dimension, see How to Design a Simple Dimension Load.
The New Dimension panel opens, as shown in the following image.
Note: You can also click New in the Edit Dimension panel to create a new dimension.
Click Save.
Click the Edit Dimension Values tab to set dimension properties for the Levels that were created.
The Edit Dimension panel opens.
Note: To change the order of the dimension levels, place the mouse over the dimension you wish to move and use the icon to drag the dimension up or down.
The Edit Dimension panel opens.
To refresh the Preview contents, click the Refresh icon that is shown on the Preview tab.
The Edit Dimension panel opens.
The Edit Dimension panel opens.
A delete confirmation dialog box opens, as shown in the following image.
When a dimension is deleted, all measures that were linked to it have their dimensional linkage deleted. The measure records are automatically re-summarized, and any orphaned extra records are automatically cleaned up.
Note: Re-summarization is a one time change and cannot be reversed. Once you perform a re-summarization, measure values are now permanently changed. It is strongly recommended that you take a snapshot of your PMF data mart before making this change.
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