Responding to an Alert

Two-Way Email alert response is available only at sites that have licensed and installed both ReportCaster and Two-Way Email. For more information on ReportCaster Alerts, see the WebFOCUS Managed Reporting Developer’s Manual.

A Managed Reporting Administrator or Developer can attach a Two-Way Email template to a ReportCaster Alert. As a user, you are alerted when certain predefined data conditions are met. You can use the attached Two-Way Email template to respond to the alert to request a report for more detail.


Top of page

Example: Responding to an Alert

A Managed Reporting Administrator or Developer can create the sample alert and template for you, as described in Developing a Two-Way Email Template.

You are alerted when the total dollar sales for coffee for store code R1019 exceed $1,000,000. The alert takes the form of a report showing the exact amount of dollar sales.

Attached to the report is a template, prompting you for another store code of interest, for comparison purposes. You will respond to the alert by supplying a store code value and sending the template. Your response generates a second report, showing the dollar sales for coffee for the supplied store code. You can then compare the two reports.

  1. Periodically check your inbox for an alert from Two-Way Email, named Coffee Sales Alert. When it is delivered, open it and view the report. A template will be attached. Notice that the template prompts you for a store code.
    PAGE    1
     
    Category     Store ID   Dollar Sales
    --------     --------   ------------
    Coffee       R1019           1393610
     
    Enter a store code on line 1 of your reply.
    Valid store codes are R1088, R1109, R1250.
     
    ----------
     
    [TWOWAY]
    YXBwL3RvdGFscmV0LnR4dCwjdGVsbG1ldGVzdHNuLHByb2dyYW1tL3By
    b2dyYW1tLmh0bSwwLjE4OTQ5NTI3NDE0NjIxMDky
    [/TWOWAY]
  2. Click Reply.

    If your device or program has an option to include the body of the e-mail (for example, Reply with Text or Include Original Text), select it. This option ensures that the content of the template is included in the reply. Two-Way Email requires the content to correctly process the reply.

  3. Type the store code you are interested in.
  4. Click Send.

    Two-Way Email sends the comparison report to you. For example, if you requested information on store code R1088, you receive the following report.

    PAGE    1
     
    Category     Store ID   Dollar Sales
    --------     --------   ------------
    Coffee       R1088           1375040

WebFOCUS