How to: |
When you receive a server error message, you can perform a trace to find the source of the problem.
A diagnostics archive is created with a default name of sdyymmdd_hhmmss.zip.
For reporting issues to Information Builders, the complete diagnostics package described in the previous procedure is necessary. However, for diagnosing your own problem, running a single trace may be useful.
The Traces window opens in the workspace.
To view another trace, click the Traces tab and select the trace you wish to view.
iWay Software |