Creating a Diagnostic Zip

How to:

The Create Diagnostic Zip option provides a quick way to collect the current configuration and log files. An iWay Software support representative may ask you to create a diagnostic zip for problem analysis.

You can use this function to add any relevant comments to the file. The file is labeled with a timestamp in your configuration directory.

Note: Remove previous trace files prior to running a diagnostic zip.

For information on including and excluding files from the class path, see Operations and Monitoring.
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Procedure: How to Create a Diagnostic Zip

To create a diagnostic zip:

  1. Click Tools in the menu bar, which is located in the top pane.

  2. In the left pane, select Diagnostic Zip.

    The Diagnostic Zip pane opens, as shown in the following image.

  3. Type your comments in the space that is provided.
  4. Click Create Diagnostic Zip.

    In this example, if you are using the base configuration, the file is saved to the location shown in the following image.

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