Because all software applications occasionally have issues, PMF includes built-in utilities that allow you or your administrator to troubleshoot and resolve potential issues.
If you receive an error that you do not understand, you can enable Application Tracing, then re-run the request that generated the error. If you are proficient in WebFOCUS, you can examine the trace yourself to determine the cause of the issue. If you are not proficient in WebFOCUS, you can forward the trace to either your local support representative or your Information Builders support specialist.
To activate Application Tracing:
The Settings menu opens.
If you selected ON or ALL, tracing is now active. You can re-run any process that has an error message and display the underlying HTML source code containing the error trace by right-clicking the page and clicking the View Source option specific to your browser. Traces are present at the bottom of the HTML file, after the closing </HTML> tag.
Note: Turning on tracing can slightly lower PMF performance speed because more HTML is downloaded to the browser. It is recommended that you turn off tracing after you resolve the issue you are investigating.