Performance Management Framework Installation and Configuration Guide

This manual describes how to install and configure installations of Performance Management Framework (PMF). It is divided into chapters that discuss the components of PMF, the installation and upgrade procedures for PMF, and the maintenence tasks for PMF.

This manual includes the following chapters:

The following table lists and describes the conventions that apply in this manual.

Convention	Description
THIS TYPEFACE or this typeface	Denotes syntax that you must enter exactly as shown.
this typeface	Represents a placeholder (or variable) in syntax for a value that you or the system must supply.
underscore	Indicates a default setting.
this typeface	Represents a placeholder (or variable), a cross-reference, or an important term. It may also indicate a button, menu item, or dialog box option you can click or select.
this typeface	Highlights a file name or command.
Key + Key	Indicates keys that you must press simultaneously.
{ }	Indicates two or three choices; type one of them, not the braces.
[ ]	Indicates a group of optional parameters. None are required, but you may select one of them. Type only the parameter in the brackets, not the brackets.
|	Separates mutually exclusive choices in syntax. Type one of them, not the symbol.
...	Indicates that you can enter a parameter multiple times. Type only the parameter, not the ellipsis points (...).
. . .	Indicates that there are (or could be) intervening or additional commands.

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Call Information Builders Customer Support Service (CSS) at (800) 736-6130 or (212) 736-6130. Customer Support Consultants are available Monday through Friday between 8:00 a.m. and 8:00 p.m. EST to address all your questions. Information Builders consultants can also give you general guidance regarding product capabilities and documentation. Please be ready to provide your six-digit site code number (xxxx.xx) when you call.

To help our consultants answer your questions effectively, be prepared to provide the following information when you call:

• Your six-digit site code (xxxx.xx).
• Your WebFOCUS configuration:
  • The front-end you are using, including vendor and release.
  • The communications protocol (for example, TCP/IP or HLLAPI), including vendor and release.
  • The software release for WebFOCUS and PMF.
  • Your server version and release. You can find this information using the Version option in the Web Console.
• The stored procedure (preferably with line numbers) or SQL statements being used in server access.
• The Master File and Access File.
• The exact nature of the problem:
  • Are the results or the format incorrect? Are the text or calculations missing or misplaced?
  • The error message and return code, if applicable.
  • Is this related to any other problem?
• Has the procedure or query ever worked in its present form? Has it been changed recently? How often does the problem occur?
• What release of the operating system are you using? Has it, your security system, communications protocol, or front-end software changed?
• Is this problem reproducible? If so, how?
• Have you tried to reproduce your problem in the simplest form possible? For example, if you are having problems joining two data sources, have you tried executing a query containing just the code to access the data source?
• Do you have a trace file?
• How is the problem affecting your business? Is it halting development or production? Do you just have questions about functionality or documentation?

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Thank you, in advance, for your comments.

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