| Feedback |
This documentation describes how to install, configure, and use iWay Sentinel. Sentinel provides a centralized solution to monitor and manage the health of your enterprise assets. It is intended for administrators and developers who deploy iWay Integration Applications (iIAs) in a distributed environment.
This manual includes the following chapters:
Chapter/Appendix | Contents | |
1 | Provides an introduction to iWay Sentinel. | |
2 | Provides prerequisites and describes how to install iWay Sentinel components. | |
3 | Describes how to manage and monitor servers using the Single Pane of Glass interface for iWay Sentinel. | |
4 | Describes how to manage and monitor applications using iWay Sentinel. | |
5 | Describes how to manage and monitor channels using iWay Sentinel. | |
6 | Describes how to enable the administration of iWay Sentinel, and the remote servers and applications that are being managed through an array of scriptable and scheduled tasks. | |
A | Describes Sentinel configuration properties. | |
B | Provides general notes related to the Single Pane of Glass (SPOG) Sentinel user interface. | |
C | Describes how to develop scripts for use with iWay Sentinel. | |
The following table describes the documentation conventions that are used in this manual.
|
Convention |
Description |
|---|---|
|
THIS TYPEFACE or this typeface |
Denotes syntax that you must enter exactly as shown. |
|
this typeface |
Represents a placeholder (or variable), a cross-reference, or an important term. It may also indicate a button, menu item, or dialog box option that you can click or select. |
|
underscore |
Indicates a default setting. |
|
Key + Key |
Indicates keys that you must press simultaneously. |
|
{ } |
Indicates two or three choices. Type one of them, not the braces. |
|
| |
Separates mutually exclusive choices in syntax. Type one of them, not the symbol. |
|
... |
Indicates that you can enter a parameter multiple times. Type only the parameter, not the ellipsis (...). |
|
. . . |
Indicates that there are (or could be) intervening or additional commands. |
Visit our Technical Documentation Library at http://documentation.informationbuilders.com. You can also contact the Publications Order Department at (800) 969-4636.
Do you have any questions about this product?
Join the Focal Point community. Focal Point is our online developer center and more than a message board. It is an interactive network of more than 3,000 developers from almost every profession and industry, collaborating on solutions and sharing tips and techniques. Access Focal Point at http://forums.informationbuilders.com/eve/forums.
You can also access support services electronically, 24 hours a day, with InfoResponse Online. InfoResponse Online is accessible through our website, http://www.informationbuilders.com. It connects you to the tracking system and known-problem database at the Information Builders support center. Registered users can open, update, and view the status of cases in the tracking system and read descriptions of reported software issues. New users can register immediately for this service. The technical support section of http://www.informationbuilders.com also provides usage techniques, diagnostic tips, and answers to frequently asked questions.
Call Information Builders Customer Support Services (CSS) at (800) 736-6130 or (212) 736-6130. Customer Support Consultants are available Monday through Friday between 8:00 a.m. and 8:00 p.m. EST to address all your questions. Information Builders consultants can also give you general guidance regarding product capabilities and documentation. Please be ready to provide your six-digit site code number (xxxx.xx) when you call.
To learn about the full range of available support services, ask your Information Builders representative about InfoResponse Online, or call (800) 969-INFO.
To help our consultants answer your questions effectively, be prepared to provide specifications and sample files and to answer questions about errors and problems.
The following tables list the environment information our consultants require.
|
Platform | |
|
Operating System | |
|
OS Version | |
|
JVM Vendor | |
|
JVM Version |
The following table lists the deployment information our consultants require.
|
Adapter Deployment |
For example, JCA, Business Services Provider, iWay Service Manager |
|
Container |
For example, WebSphere |
|
Version | |
|
Enterprise Information System (EIS) - if any | |
|
EIS Release Level | |
|
EIS Service Pack | |
|
EIS Platform |
The following table lists iWay-related information needed by our consultants.
|
iWay Adapter | |
|
iWay Release Level | |
|
iWay Patch |
The following table lists additional questions to help us serve you better.
|
Request/Question |
Error/Problem Details or Information |
|---|---|
|
Did the problem arise through a service or event? | |
|
Provide usage scenarios or summarize the application that produces the problem. | |
|
When did the problem start? | |
|
Can you reproduce this problem consistently? | |
|
Describe the problem. | |
|
Describe the steps to reproduce the problem. | |
|
Specify the error message(s). | |
|
Any change in the application environment: software configuration, EIS/database configuration, application, and so forth? | |
|
Under what circumstance does the problem not occur? |
The following is a list of error/problem files that might be applicable.
For information on tracing, see the iWay Service Manager User's Guide.
In an effort to produce effective documentation, the Technical Content Management staff welcomes your opinions regarding this document. Please use the Reader Comments form at the end of this document to communicate your feedback to us or to suggest changes that will support improvements to our documentation. You can also contact us through our website, http://documentation.informationbuilders.com/connections.asp.
Thank you, in advance, for your comments.
Interested in training? Information Builders Education Department offers a wide variety of training courses for this and other Information Builders products.
For information on course descriptions, locations, and dates, or to register for classes, visit our website (http://education.informationbuilders.com) or call (800) 969-INFO to speak to an Education Representative.