Gathering specific information about a problem before calling Customer Support helps familiarize you with the troubleshooting process and saves you time. This section outlines necessary information you should obtain for your iWay Application Adapter for mySAP ERP.

In the SAP ERP system, you find a set of tools for displaying detailed information on user sessions, work processes, and on the servers in your SAP ERP system.

If you want to work with these tools, choose the path Administration, System Administration on the initial SAP ERP screen, or run transaction S002. The initial screen for system administration appears. The tools are available under Administration and Monitor.

There are also programs that you can use at the operating system level to monitor themessage server or the gateway.

Display an Overview of SAP ERP Application Servers

The Application Server Overview (transaction SM51) shows the application servers logged on at the SAP ERP message server. Only these application servers are active in an SAP ERP system.You can also administer the application servers, and manage and display the status of the users and work processes in all application servers belonging to the SAP ERP system.

Monitoring and Administration of the SAP ERP Message Server

If the messages server stops working, it must be restarted as quickly as possible, to ensure system continues to operate trouble-free.

Display and Control Work Processes

The Process Overview (transaction SM50) displays the current status of the work processes on the application server where you are logged on.

The process overview is intended primarily for information-gathering. For example, you can monitor processes to determine if the number of work processes in your system is adequate, to assess if the instance is working to full capacity, to gather information for trouble-shooting, or for tuning.

Display and Manage User Sessions

In the User Overview (transaction SM04), you can display, log off, and monitor all the users active in the system who are logged on to this application server.

Call Trace Facilities

You can use the trace functions to follow the process of various operations in your SAP ERP system. This allows you to monitor the system and to isolate problems that occur.

You can use the trace functions to trace SQL database accesses, ABAP programs, internal operations in the SAP ERP system, and authorization checks using flow traces (developer traces) generated by SAP ERP processes.

Use the SAP ERP Gateway Monitor in the SAP ERP System

The Gateway Monitor is used for analyzing and administrating the SAP ERP Gateway in the SAP ERP system. The initial screen of the gateway monitor shows all the active gateway connections on this instance.

Monitor RFC Resources on the Application Server

You can monitor the RFC resources on all application servers and thus find out the load incurred by parallel RFCs on a server.

You can also dynamically change the various quotas on all servers.

Analyze Errors in the System with the System Log

You can use the log to pinpoint and correct errors occurring in your system and its environment.

Recording HTTP Requests and Evaluating the Log

If you are using your SAP ERP system as an HTTP client or server, you can record the HTTP requests and evaluate the log file created. The Internet Communication Manager (ICM) and the SAP ERP message server support HTTP logging.