This topic provides troubleshooting information, separated into the following categories:

• iWay Explorer
• Siebel
• JCA
• iBSP

Note: Log file information that can be relevant in troubleshooting can be found in the following locations:

• The JCA trace information can be found under the

  C:\ProgramFiles\iWay61\config\base\log directory.

• iBSP trace information can be found under the

  C:\Program Files\iWay61\ibsp\ibsplogs directory.

• The log file for iWay Explorer can be found under the

  C:\Program File\iWay61\tools\iwae\bin directory.

Usage Notes:

• When a connection is lost, the adapter does not automatically reconnect to Siebel.
• HTTPS is not supported for services and events.