Customer Support consultants are available Monday through Friday between 8:00 A.M. and 8:00 P.M. EST to address your iWay Application Adapter for mySAP ERP questions. Information Builders consultants also can give you general guidance regarding product capabilities and documentation. Please be prepared to provide your six-digit site code (xxxx.xx) when you call.

Important: When creating a package to allow Customer Support Services to diagnose a problem, be sure the export package that you create contains all components necessary for reproducing the problem.

You also can access support services electronically, 24 hours a day, with InfoResponse Online. InfoResponse Online is accessible through our World Wide Web site, http://www.informationbuilders.com. You can connect to the tracking system and database of known problems at the Information Builders support center. Registered users can open, update, and view the status of cases in the tracking system and read descriptions of reported software issues. New users can register immediately for this service. The technical support section of www.informationbuilders.com also provides usage techniques, diagnostic tips, and answers to frequently asked questions.

To learn about the full range of available support services, ask your Information Builders representative about InfoResponse Online, or call (800) 969-INFO.